Frequently Asked Questions

Everything you need to know about shopping at The General Store Spokane.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Do you offer in-store pickup for online orders?

Yes, local customers can select 'In-Store Pickup' at checkout to collect their items directly from our Spokane location at no additional cost.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your products covered by a warranty?

Many of our products come with manufacturer warranties. Please refer to the specific product page or contact our customer service team for details regarding a particular item.